Shipping policy

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Shipping Policy

Every RICLABNAIL set is hand-finished and checked before it leaves the studio. Here is what to expect between checkout and delivery.

Processing time

Orders are dispatched within 1โ€“2 business days (Monday to Friday, excluding US public holidays). Custom-size sets are made to your measurements and may need one additional day. You receive a confirmation email at checkout and a second email with tracking as soon as your parcel ships.

United States

  • Standard โ€” $5.95, free on orders of $60 or more. Estimated 3โ€“7 business days after dispatch.
  • Express โ€” $10.95. Estimated 2โ€“3 business days after dispatch.

The rates available for your address are always shown at checkout before you pay.

International

We ship worldwide, including Canada, the United Kingdom, the European Union, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the United Arab Emirates. International rates are calculated live at checkout by USPS, DHL and FedEx based on destination, weight and service. Estimated delivery is 7โ€“21 business days after dispatch.

Import duties, taxes and customs charges are not included in your order total and are the responsibility of the recipient. Customs processing can add time that is outside our control.

Tracking

A tracking number is emailed to you at dispatch. Allow 24โ€“48 hours for the first carrier scan, then follow your parcel on our order tracking page. Customers with an account can also see every order and its shipping status from their account.

Delivery addresses

Please check your shipping address carefully at checkout. We cannot reroute a parcel once it has been handed to the carrier. Orders returned to us because of an incorrect or incomplete address can be reshipped at the customer's expense, or refunded less the original shipping cost.

Delays, lost and damaged parcels

Carrier delays, weather and customs inspections are outside our control. If tracking has not updated for 10 business days, or your parcel arrives damaged, email support@riclabnail.com with your order number and photos. We will open a claim with the carrier and either reship or refund โ€” see ourย Refund & Replacement Policy.

Contact

RICLAB LLC, 212 N 2ND ST STE 100, Richmond, KY 40475, United States ยทย support@riclabnail.com ยท replies within one business day, Monday to Friday.