Refund & Replacement Policy
Refund & Replacement Policy
If something is wrong with your order, we fix it. This policy covers faulty, damaged, missing and incorrect items, and how refunds are paid.
Faulty, damaged or incorrect items
Email support@riclabnail.com within 14 days of delivery with your order number and clear photos of the item and its packaging. We confirm within one business day and offer, at your choice, a free replacement set or a full refund including original shipping. You will not be asked to pay return shipping.
Missing or lost parcels
If tracking shows delivered but nothing arrived, please check with neighbours and your local carrier depot first, then contact us within 7 days of the delivery scan. If tracking has not updated for 10 business days we treat the parcel as lost, open a claim with the carrier, and reship or refund your order.
Replacements
Approved replacements are dispatched within 1–2 business days at no cost to you and ship with tracking. If the same design is no longer available we will offer an alternative of equal value or a full refund.
How refunds are paid
- Refunds are issued to the original payment method only.
- Approved refunds are submitted within 2 business days.
- Funds usually appear within 5–10 business days, depending on your bank or card issuer.
- Where a discount was applied at checkout, we refund the price actually paid.
Partial refunds
Where only part of an order is affected, we refund or replace the affected items and leave the rest of the order in place.
What is not covered
- Normal wear, or a set that lifted because nails were not prepped oil-free — see How to Apply.
- Damage caused by forcing a set off instead of soaking it.
- A size ordered incorrectly — see our Size Guide and the Return Policy.
Contact
RICLAB LLC, 212 N 2ND ST STE 100, Richmond, KY 40475, United States · support@riclabnail.com