Return Policy
Return Policy
Press-on nails are a personal-care product, so what we can accept back is limited by hygiene rules. Here is exactly where we stand.
What can be returned
Unopened, unused sets in their original sealed box can be returned within 14 days of delivery.
What cannot be returned
- Sets that have been opened, worn, glued or altered, for hygiene reasons.
- Custom-size sets, which are made to your measurements — unless they arrive faulty.
- Glue, adhesive tabs, files and other application items once opened.
- Gift cards and items sold as final sale.
How to start a return
- Email support@riclabnail.com within 14 days of delivery with your order number and the reason for the return.
- We reply within one business day with a return authorisation and the return address.
- Send the set back in its original packaging using a tracked service.
Please do not send anything back before you have a return authorisation — unauthorised or untracked returns cannot be processed.
Return shipping
Return shipping for change-of-mind returns is paid by the customer, and original shipping charges are not refunded. If a set is faulty, damaged or not what you ordered, we cover return shipping in full — see the Refund & Replacement Policy.
Once we receive it
We inspect returns within 2 business days of arrival. Approved returns are refunded to the original payment method and typically appear within 5–10 business days, depending on your bank. Sets returned opened, worn or damaged cannot be refunded and will be sent back to you.
Not the right fit?
If a set does not fit, message us before you wear it. Our size guide and free Custom Size option mean we can usually get the next set exactly right.
Contact
RICLAB LLC, 212 N 2ND ST STE 100, Richmond, KY 40475, United States ·
Email: Support@riclabnail.com