Cancellation & Modification Policy
Cancellation & Modification Policy
Sets are hand-finished and dispatched quickly, so there is a short window in which we can still change an order. Reach us as early as you can and we will do everything we reasonably can.
Changing or cancelling your order
Email support@riclabnail.com with your order number within 12 hours of placing the order and before it has been dispatched. If the order has not yet been packed, we will cancel it for a full refund or update it for you.
What we can change
- Shipping address, before dispatch.
- Size, shape or nail measurements, before we begin finishing your set.
- Swapping a design for another of equal value, before dispatch.
- Adding items to an existing order — we will combine shipping where possible.
Once your order has shipped
We cannot cancel, reroute or modify an order after it has been handed to the carrier. From that point our Return Policy and Refund & Replacement Policy apply.
Custom-size orders
Custom-size sets are made to your measurements and go into production as soon as they are confirmed, so they can only be cancelled before production starts. We always confirm your measurements by email before we begin.
Cancellations by us
Occasionally we may need to cancel an order — for example if a design sells out, an address cannot be validated, or a payment fails verification. You will be notified by email and refunded in full to the original payment method.
Contact
RICLAB LLC, 212 N 2ND ST STE 100, Richmond, KY 40475, United States · support@riclabnail.com · replies within one business day, Monday to Friday.