Refund policy

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Return Policy

Press-on nails are a personal-care product, so what we can accept back is limited by hygiene rules. Here is exactly where we stand.

What can be returned

Unopened, unused sets in their original sealed box can be returned within 14 days of delivery.

What cannot be returned

  • Sets that have been opened, worn, glued or altered, for hygiene reasons.
  • Custom-size sets, which are made to your measurements โ€” unless they arrive faulty.
  • Glue, adhesive tabs, files and other application items once opened.
  • Gift cards and items sold as final sale.

How to start a return

  1. Email support@riclabnail.com within 14 days of delivery with your order number and the reason for the return.
  2. We reply within one business day with a return authorisation and the return address.
  3. Send the set back in its original packaging using a tracked service.

Please do not send anything back before you have a return authorisation โ€” unauthorised or untracked returns cannot be processed.

Return shipping

Return shipping for change-of-mind returns is paid by the customer, and original shipping charges are not refunded. If a set is faulty, damaged or not what you ordered, we cover return shipping in full โ€” see the Refund & Replacement Policy.

Once we receive it

We inspect returns within 2 business days of arrival. Approved returns are refunded to the original payment method and typically appear within 5โ€“10 business days, depending on your bank. Sets returned opened, worn or damaged cannot be refunded and will be sent back to you.

Not the right fit?

If a set does not fit, message us before you wear it. Our size guide and free Custom Size option mean we can usually get the next set exactly right.

Contact

RICLAB LLC, 212 N 2ND ST STE 100, Richmond, KY 40475, United States ยทย 
Email: Support@riclabnail.com

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Refund & Replacement Policy

If something is wrong with your order, we fix it. This policy covers faulty, damaged, missing and incorrect items, and how refunds are paid.

Faulty, damaged or incorrect items

Email support@riclabnail.com within 14 days of delivery with your order number and clear photos of the item and its packaging. We confirm within one business day and offer, at your choice, a free replacement set or a full refund including original shipping. You will not be asked to pay return shipping.

Missing or lost parcels

If tracking shows delivered but nothing arrived, please check with neighbours and your local carrier depot first, then contact us within 7 days of the delivery scan. If tracking has not updated for 10 business days we treat the parcel as lost, open a claim with the carrier, and reship or refund your order.

Replacements

Approved replacements are dispatched within 1โ€“2 business days at no cost to you and ship with tracking. If the same design is no longer available we will offer an alternative of equal value or a full refund.

How refunds are paid

  • Refunds are issued to the original payment method only.
  • Approved refunds are submitted within 2 business days.
  • Funds usually appear within 5โ€“10 business days, depending on your bank or card issuer.
  • Where a discount was applied at checkout, we refund the price actually paid.

Partial refunds

Where only part of an order is affected, we refund or replace the affected items and leave the rest of the order in place.

What is not covered

  • Normal wear, or a set that lifted because nails were not prepped oil-free โ€” see How to Apply.
  • Damage caused by forcing a set off instead of soaking it.
  • A size ordered incorrectly โ€” see our Size Guide and the Return Policy.

Contact

RICLAB LLC, 212 N 2ND ST STE 100, Richmond, KY 40475, United States ยท support@riclabnail.com